DETAILED INFO FOR PHONE FEATURES Anonymous Call Rejection Anonymous Call Rejection enables you to reject calls from anyone whose Caller ID information is blocked. The caller will automatically receive a message that you are not accepting Caller ID–blocked calls, and will be advised to unblock his or her number and try the call again. To Activate: Lift the handset, listen for the dial tone, and then press *77. To Deactivate: Lift the handset, listen for the dial tone, and then press *87. Note: This feature may not be available in all areas. Call Return With Call Return, a recording supplies you with the number of the last caller and provides the option of automatically calling the party back. This service applies to calls within your local area only. To Use: Lift the handset, listen for the dial tone, and then press *69. If available, you’ll hear a recording of the phone number for the last incoming call. Call Return does not work for calls that have been forwarded or for calls from 800 or 900 numbers. Our TV Select, TV Sliver and TV Gold packages include unlimited use of call return. If you subscribe to a different Charter package this service is a pay per use service. only. When used as a pay per use service you will incur a charge of 90 cents each time you use it for a maximum charge of $9.00 per month. 0000000000000000 0000000000000000 0000000000000000 0000000000000000 CALL BLOCKING Block 900/976 Calls to these numbers are automatically blocked. At this time, unblocking is not available. Block Collect This service provides the ability to block incoming collect calls. If you want to add a collect call block to your service you will need to contact us. Block Long Distance If you subscribe to our basic phone package (Phone Line) you can choose to block long distance (1+, 0+, 10-10-XXX dialing) and international calls. If you want to add or remove a Long Distance block to your service you will need to contact us.. If you subscribe to any other phone packages (Charter Local Plus, Unlimited State-wide, Unlimited Long Distance etc.) you can choose to block international calls only. If you want to add or remove an International call block to your service you will need to contact us. Block Third-Party This service enables you to block third parties from billing calls to your phone number. If you want to add or remove a Third Party Block to your service you will need to contact us. Contact Charter Customer Care to activate this feature. 0000000000000000 0000000000000000 CALL FORWARDING Call Forward Busy/No Answer This feature forwards all incoming calls when your line is busy or the calls are unanswered. To Activate: Call 1-888-438-2427. Call Forward Selective This feature enables you to forward incoming calls from up to 12 selected phone numbers to the location of your choice. To Activate: Lift the handset, listen for the dial tone, and then press *63. A menu of options will guide you to add, delete, or review the numbers on your list. Call Forward Selective lets you add the last number that called you to your forwarding list. To Deactivate: Lift the handset, listen for the dial tone, and then press *83. Your selected numbers are retained for future reactivation. A menu of options will guide you to deactivate Call Forward Selective. Call Forward Variable Forward ALL incoming calls from your home phone number to another number where you may be reached. To Activate: Lift the handset, and press *72. You will hear a dial tone again Dial the number you wish to forward calls to Note: You must enter the forwarding number EXACTLY how you would normally dial from your home phone. (7 digits OR Area code + 7 digits OR 1 + Area code + 7 digits) The number you wish to forward calls to will ring Call forwarding will be activated once you answer the ringing phone To Deactivate: Lift the handset, listen for the dial tone, and then press *73 (a tone confirms deactivation). If you leave Call Forward Variable on and receive a call after returning home, you will hear a “ring splash” (a short ring indicating that the call is being forwarded). You cannot answer the ring splash. It merely reminds you to deactivate Call Forward Variable now that you are home. 0000000000000000 0000000000000000 0000000000000000 CALL BLOCKING 0000000000000000 0000000000000000 0000000000000000 0000000000000000 0000000000000000 0000000000000000 CALL BLOCKING Block 900/976 Calls to these numbers are automatically blocked. At this time, unblocking is not available. 0000000000000000 0000000000000000 0000000000000000 0000000000000000 0000000000000000 0000000000000000 0000000000000000 0000000000000000 0000000000000000 0000000000000000 0000000000000000